Here we will try and answer any technical questions you may have. We will be adding to this area as issues arise, if you have any questions that are not answered here, please get in touch and we will be happy to help.

This program is best viewed with any modern web browser such as Internet Explorer 6.0 or above or Mozilla Firefox 2.0 or above.

I cannot see some of the video or interactive content.
You need to have the Macromedia Flash Shockwave™ Plugin; it can be downloaded from http://get.adobe.com/shockwave/  at no charge.

I cannot view some of the videos.
Some videos within this website are supplied in Windows Media Video (WMV) format. Windows Media Player 9 or above can be downloaded from http://www.microsoft.com/windows/windowsmedia/download/default.asp at no charge.

I cannot view PDF documents.
The PDFs (Portable Document Files) are viewed using "Adobe Acrobat". It can be downloaded from http://www.adobe.com/products/acrobat/readstep.html at no charge.

Nothing happens when I click the 'Go' button to log in.
It is possible that you are using a browser than can not utilize JavaScript, in which case we suggest updating your browser. Or the settings on your browser have disabled JavaScript. Enable this facility and try again.- 'View > Internet Options > Advanced'.

The pages look all misplaced and/or have no colour and/or the text is oddly arranged.
This site uses Cascading Style Sheet 2 (CSS/2) for layout and presentation. This is best viewed using a 'modern' browser that supports CSS/2, such as, Internet Explorer 6 or above, Mozilla-derivatives including Netscape 7 and Firefox 2.0 or above or Opera.

When I try to log in, the site says "User Not Logged In".
Most likely you don't have cookies enabled, which is a pre-requisite to log into this site.
To enable cookies in Internet Explorer 6 or above, choose 'Tools > Internet Options > Privacy' and move the slider to 'Medium High' or lower.
In Mozilla Firefox choose 'Tools > Options > Privacy', click on the '+' left of 'Cookies' (unless the 'Cookies' field is already expanded) and check the check box left of 'Allow sites to set cookies'.
For other browsers, please refer to the browser's tutorial.

If the questions here do not resolve the problem you are experiencing, please e-mail us.

Many thanks

The SRA Web Administration